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Snatch Ransomware

Under attack by ransomware or suffering a cyber breach?

Speed is critical when facing a live cyber attack. If you believe you’ve been compromised, by the Snatch ransomware group or another threat actor - contact us immediately.

About Snatch ransomware group

First discovered in late 2019, Snatch is a ransomware group known for its technically advanced and unconventional tactics. Notably, Snatch threat actors attempt to reboot infected systems into Safe Mode, a maneuver designed to disable most security tools and ensure minimal resistance during file encryption.

Operating as a form of ransomware as a service (RaaS), Snatch enables affiliates to carry out attacks using its platform, expanding its reach and impact. A typical Snatch ransomware infection results in a complete system lockdown, with encrypted files and a ransom note demanding cryptocurrency payment. Victims are instructed to contact the attackers via email or a Tor-based site, under threat of public data exposure to coerce compliance.

What we can help with:

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If your organisation has been infected with ransomware contact us immediately.

How Snatch operators work

Snatch has been active since at least December 2019 and is believed to be operated by a Russian-speaking cybercriminal group. Unlike many other ransomware variants that rely on readily available toolkits, Snatch is a custom-built strain specifically designed to evade detection and circumvent standard defences.

What sets Snatch apart from typical ransomware operations is its ability to reboot infected Windows machines into Safe Mode, a state in which most endpoint protection tools are inactive. Once in Safe Mode, the Snatch ransomware executable appends new extensions to encrypted files while encountering minimal resistance, making its attacks both stealthy and effective.

Snatch targets organisations across various sectors, including construction, manufacturing, IT, and public services. The group uses double extortion tactics, exfiltrating sensitive data prior to encryption, to increase pressure on victims. This significantly complicates system recovery efforts and raises the likelihood of ransom payment, as victims face both operational disruption and the threat of public data exposure.

We are equipped to deal with an attack from any ransomware group.

Don’t hesitate to contact us if you are under attack from a ransomware group not listed above. 

Recognising a Snatch attack

Snatch typically gains initial access to a victim’s network through compromised Remote Desktop Protocol (RDP) services, brute-force attacks, or by exploiting weak passwords.

Before the ransomware variant deployed begins encryption, Snatch actors often exfiltrate valuable files and transfer them to remote servers. This data theft supports their double extortion strategy, where threats of public exposure are used to increase pressure on victims.

The group then triggers a forced reboot of infected machines into Windows Safe Mode, a move designed to disable antivirus software and other security tools. During this mode, the Snatch ransomware executable appends new extensions to encrypted files, with minimal interference from endpoint defences.

Stolen data from Snatch victims is frequently published, or threatened to be published, on Snatch’s extortion blog, a tactic also used by other ransomware groups to shame organisations and compel ransom payments through public pressure and reputational damage.

Why you must not interfere with your ransomware environment

If you discover a physical break-in at your offices, your first instinct would be to call the police; touch nothing and let them search for clues. Then, your focus would shift to restoring business operations.

A cyber-attack requires the same approach. Your digital environment is a CRIME SCENE. It is crucial to leave the environment untouched to allow for a forensic investigation.

This is not a task for your IT team or MSP. Digital Forensic specialists are available 24/7 to assist you, just like in a physical crime.

description Sector Date Discovered Attack Date Country Screenshot
Transportation 16/05/2024 02:16 PM 15/05/2024 01:46 AM FR
Government & Defense 01/05/2024 10:34 AM 01/05/2024 02:09 AM GB
Government & Defense 16/04/2024 09:53 AM 16/04/2024 12:06 AM GB
Hospitality 27/03/2024 07:19 AM 26/03/2024 11:22 PM GB
Financial Services 19/03/2024 04:48 PM 19/03/2024 12:17 AM GB
Professional Services 18/03/2024 09:18 PM 17/03/2024 08:07 PM US
Professional Services 13/03/2024 07:41 AM 12/03/2024 11:27 PM DE
Transportation 05/03/2024 06:53 AM 04/03/2024 10:40 PM AE
Healthcare 29/02/2024 09:08 AM 28/02/2024 11:49 PM US
Manufacturing 28/02/2024 07:00 AM 28/02/2024 12:45 AM MY
Professional Services 15/02/2024 12:16 PM 13/02/2024 11:57 PM US
Government & Defense 26/01/2024 05:03 PM 25/01/2024 03:07 AM US
Government & Defense 24/01/2024 04:23 PM 23/01/2024 10:49 PM US
Healthcare 13/01/2024 09:56 AM 11/01/2024 12:01 AM US
Professional Services 13/01/2024 09:55 AM 11/01/2024 10:04 PM IN
Financial Services 13/01/2024 09:53 AM 11/01/2024 10:03 PM CR
Agriculture and Food Production 16/12/2023 05:23 PM 14/12/2023 12:07 AM
Healthcare 16/12/2023 05:22 PM 14/12/2023 10:08 PM
Retail & E-Commerce 08/12/2023 01:10 PM 04/12/2023 03:11 PM
Transportation 29/11/2023 10:09 AM 17/11/2023 12:30 AM MV
Education 29/11/2023 10:07 AM 17/11/2023 12:29 AM US
Retail & E-Commerce 29/11/2023 10:06 AM 13/11/2023 11:13 PM
Manufacturing 29/11/2023 10:04 AM 24/11/2023 12:04 AM
Technology 29/11/2023 10:02 AM 24/11/2023 12:03 AM
Agriculture and Food Production 29/11/2023 10:01 AM 24/11/2023 12:03 AM
Professional Services 29/11/2023 09:47 AM 27/11/2023 11:09 PM
Professional Services 29/11/2023 09:45 AM 27/11/2023 11:10 PM CA
Retail & E-Commerce 02/11/2023 01:03 AM 01/11/2023 08:52 PM
Professional Services 25/10/2023 09:26 PM 25/10/2023 10:44 PM
Education 25/10/2023 09:25 PM 25/10/2023 10:47 PM
Manufacturing 15/10/2023 11:42 PM 16/10/2023 12:34 AM
Technology 13/10/2023 11:52 PM 14/10/2023 12:37 AM
Education 10/10/2023 10:16 PM 10/10/2023 11:09 PM
Energy & Utilities 18/09/2023 11:44 PM 19/09/2023 12:57 AM
Retail & E-Commerce 18/09/2023 11:43 PM 19/09/2023 12:58 AM
Government & Defense 18/09/2023 11:43 PM 19/09/2023 01:03 AM
Financial Services 03/09/2023 11:34 PM 04/09/2023 12:39 AM
Financial Services 26/08/2023 11:43 PM 27/08/2023 12:08 AM ML
Government & Defense 21/08/2023 10:08 PM 21/08/2023 09:50 PM ZA
Government & Defense 21/08/2023 02:00 PM 21/08/2023 03:05 PM ZA
Manufacturing 29/07/2023 12:13 AM 29/07/2023 12:58 AM
Healthcare 18/07/2023 04:07 PM 18/07/2023 05:04 PM
Technology 18/07/2023 01:04 AM 18/07/2023 02:28 AM
Manufacturing 18/07/2023 01:04 AM 18/07/2023 02:29 AM CN
Professional Services 18/07/2023 01:04 AM 18/07/2023 02:29 AM
Education 21/06/2023 12:18 PM 21/06/2023 02:23 AM CA
Technology 20/06/2023 02:01 AM 20/06/2023 03:10 AM
Manufacturing 14/06/2023 12:06 AM 14/06/2023 01:10 AM GB
Manufacturing 14/06/2023 12:05 AM 14/06/2023 01:10 AM
Education 14/06/2023 12:05 AM 14/06/2023 01:10 AM
Financial Services 13/06/2023 11:03 PM 13/06/2023 11:55 PM IN
Financial Services 13/06/2023 11:03 PM 14/06/2023 12:21 AM
Healthcare 13/06/2023 11:02 PM 14/06/2023 12:22 AM
Technology 13/06/2023 11:02 PM 14/06/2023 12:22 AM
Professional Services 12/06/2023 05:59 PM 12/06/2023 06:52 PM
Healthcare 05/06/2023 01:56 AM 05/06/2023 03:35 AM
Healthcare 05/06/2023 01:55 AM 05/06/2023 03:35 AM
Professional Services 05/06/2023 01:55 AM 05/06/2023 03:35 AM
Transportation 05/06/2023 01:54 AM 05/06/2023 03:35 AM
Manufacturing 02/06/2023 11:58 PM 03/06/2023 12:50 AM
Education 23/05/2023 12:00 AM 23/05/2023 12:31 AM
Professional Services 22/05/2023 12:59 AM 22/05/2023 01:56 AM IT
Healthcare 22/05/2023 12:59 AM 22/05/2023 01:56 AM CA
Retail & E-Commerce 22/05/2023 12:59 AM 22/05/2023 01:56 AM US
Healthcare 22/05/2023 12:58 AM 22/05/2023 01:56 AM
Technology 22/05/2023 12:58 AM 22/05/2023 01:56 AM
Manufacturing 22/05/2023 12:57 AM 22/05/2023 01:56 AM TW
Professional Services 15/05/2023 09:57 PM 15/05/2023 11:47 PM
Education 02/05/2023 11:54 PM 03/05/2023 12:59 AM
Hospitality 06/04/2023 11:06 PM 07/04/2023 12:08 AM KZ
Education 02/04/2023 09:11 PM 02/04/2023 09:59 PM
Government & Defense 27/03/2023 11:10 PM 28/03/2023 12:17 AM
Retail & E-Commerce 02/03/2023 02:51 AM 02/03/2023 02:51 AM
Financial Services 27/02/2023 09:08 PM 27/02/2023 09:08 PM
Manufacturing 27/02/2023 09:08 PM 27/02/2023 09:08 PM
Healthcare 12/01/2023 05:22 AM 12/01/2023 05:22 AM
Hospitality 28/12/2022 01:46 AM 28/12/2022 01:46 AM
Professional Services 28/12/2022 01:46 AM 28/12/2022 01:46 AM
Professional Services 28/12/2022 01:46 AM 28/12/2022 01:46 AM IN
Hospitality 28/12/2022 01:46 AM 28/12/2022 01:46 AM
Financial Services 28/12/2022 01:45 AM 28/12/2022 01:45 AM
Technology 28/12/2022 01:45 AM 28/12/2022 01:45 AM
Professional Services 28/11/2022 12:46 AM 28/11/2022 12:46 AM
Manufacturing 20/11/2022 11:43 PM 20/11/2022 11:43 PM
Professional Services 20/11/2022 11:43 PM 20/11/2022 11:43 PM
Technology 13/11/2022 11:52 PM 13/11/2022 11:52 PM
Manufacturing 13/11/2022 09:59 PM 13/11/2022 09:59 PM
Government & Defense 01/11/2022 10:54 PM 01/11/2022 10:54 PM
Manufacturing 30/10/2022 06:58 PM 30/10/2022 06:58 PM
Education 24/10/2022 02:14 PM 24/10/2022 02:14 PM
Manufacturing 19/10/2022 10:17 AM 19/10/2022 10:17 AM SE
Manufacturing 05/10/2022 11:36 PM 05/10/2022 11:36 PM
Financial Services 05/10/2022 09:49 PM 05/10/2022 09:49 PM
Professional Services 05/10/2022 07:42 PM 05/10/2022 07:42 PM
Energy & Utilities 05/10/2022 06:10 PM 05/10/2022 06:10 PM IN
Education 17/08/2022 10:55 PM 17/08/2022 10:55 PM US
Healthcare 30/06/2022 10:33 PM 30/06/2022 10:33 PM US
Manufacturing 29/06/2022 10:30 PM 29/06/2022 10:30 PM BM
Manufacturing 22/05/2022 05:30 PM 22/05/2022 05:30 PM FR
Technology 31/03/2022 02:00 AM 31/03/2022 02:00 AM TH
Manufacturing 08/03/2022 01:45 AM 08/03/2022 01:45 AM US
Energy & Utilities 08/03/2022 12:24 AM 08/03/2022 12:24 AM US
Not Found 03/03/2022 08:18 PM 03/03/2022 08:18 PM
Retail & E-Commerce 25/02/2022 06:24 PM 25/02/2022 06:24 PM US
Not Found 19/02/2022 06:26 PM 19/02/2022 06:26 PM
Manufacturing 19/02/2022 06:26 PM 19/02/2022 06:26 PM
Energy & Utilities 09/02/2022 09:25 PM 09/02/2022 09:25 PM
Hospitality 02/02/2022 04:23 PM 02/02/2022 04:23 PM
Financial Services 27/01/2022 07:33 PM 27/01/2022 07:33 PM AE
Professional Services 25/01/2022 11:22 PM 25/01/2022 11:22 PM US
Transportation 18/01/2022 07:24 PM 18/01/2022 07:24 PM
Education 18/01/2022 06:24 PM 18/01/2022 06:24 PM GB
Healthcare 16/01/2022 09:21 PM 16/01/2022 09:21 PM US
Manufacturing 13/01/2022 07:25 PM 13/01/2022 07:25 PM KR
Not Found 13/01/2022 07:25 PM 13/01/2022 07:25 PM
Professional Services 11/01/2022 11:23 PM 11/01/2022 11:23 PM US
Professional Services 05/01/2022 10:23 PM 05/01/2022 10:23 PM US
Professional Services 26/12/2021 11:18 PM 26/12/2021 11:18 PM GB
Manufacturing 26/12/2021 10:19 PM 26/12/2021 10:19 PM IN
Manufacturing 21/12/2021 09:19 PM 21/12/2021 09:19 PM DE
Professional Services 21/12/2021 08:28 PM 21/12/2021 08:28 PM US
Manufacturing 21/12/2021 08:28 PM 21/12/2021 08:28 PM
Hospitality 20/12/2021 03:17 PM 20/12/2021 03:17 PM CA
Professional Services 14/12/2021 08:59 PM 14/12/2021 08:59 PM US
Manufacturing 14/12/2021 08:15 PM 14/12/2021 08:15 PM US
Healthcare 10/12/2021 08:58 PM 10/12/2021 08:58 PM CA
Healthcare 07/12/2021 09:59 PM 07/12/2021 09:59 PM US
Technology 07/12/2021 09:01 PM 07/12/2021 09:01 PM FR
Professional Services 02/12/2021 11:57 PM 02/12/2021 11:57 PM AE
Healthcare 02/12/2021 11:57 PM 02/12/2021 11:57 PM US
Manufacturing 30/11/2021 09:55 PM 30/11/2021 09:55 PM SE
Professional Services 30/11/2021 07:56 PM 30/11/2021 07:56 PM US
Manufacturing 29/11/2021 12:29 AM 29/11/2021 12:29 AM US
Healthcare 29/11/2021 12:29 AM 29/11/2021 12:29 AM
Agriculture and Food Production 29/11/2021 12:29 AM 29/11/2021 12:29 AM
Manufacturing 29/11/2021 12:29 AM 29/11/2021 12:29 AM
Professional Services 29/11/2021 12:13 AM 29/11/2021 12:13 AM US
Agriculture and Food Production 29/11/2021 12:13 AM 29/11/2021 12:13 AM
Professional Services 29/11/2021 12:13 AM 29/11/2021 12:13 AM US
Professional Services 29/11/2021 12:13 AM 29/11/2021 12:13 AM US
Professional Services 29/11/2021 12:13 AM 29/11/2021 12:13 AM CA
Manufacturing 29/11/2021 12:13 AM 29/11/2021 12:13 AM US

Post breach actions

  • Call a NCSC Cyber Incident Response approved supplier Some NCSC providers will fund up to 48 hours of investigation into your incident.
  • Report the incident to Report Fraud
  • Locate your business continuity plan Work out what you can do without access to your systems and data.
  • Identify your business insurance contact details
Business woman contacting a Zensec ransomware recovery service

Who are we and what experience do we have in responding to cyber incidents?

We are accredited to ISO 27001 and recognised by the UK’s National Cyber Security Centre (NCSC).

We provide comprehensive cyber risk management services, with a core focus on Digital Forensics and Incident Response (DFIR). Our capabilities are driven by a 24/7 Security Operations Centre and a dedicated in-house intelligence team that delivers timely, actionable threat reporting.

With decades of collective cyber security experience, we have the expertise to assume operational ownership of your entire IT security architecture – simplifying and strengthening cyber security across your business.

As an Assured Service Provider for Cyber Incident Response (CIR) at the Standard Level. This accreditation demonstrates our ability to deliver high-assurance, effective support in response to a wide range of cyber threats.

Your NCSC-approved supplier is a specialist crime scene investigator who will:

  1. Isolate and preserve your environment for forensic investigation.
  2.  Identify where the data has been duplicated and issue a legal takedown order.
  3. Identify your data, application and systems restore points. These might be at different points in time and will need to be carefully restored and reconstructed in a pristine environment.
  4.  Liaise with your business insurance company and if needed, with the Police.
  5. Advise you on notifying your customers of your situation.
  6. Rebuild your systems, restore your data and get you back to full operation. Note: This process can take between 2 weeks – 2 months.

 

Working with us

Our response process

Our team are ransomware recovery specialists with a proven, streamlined approach to resolving incidents quickly and effectively.

Step 1: Triage

We deploy our incident response team the same day. From the first call, we begin onboarding, introduce key stakeholders, set communication schedules, and start gathering critical information to guide the response.

Step 2: Investigation

DFIR (Digital Forensic Incident Response) teams investigate breaches to identify vulnerabilities, attack vectors, and system impacts from ransomware such as Data Loss (PII). We deliver clear forensic insights to guide mitigation.

Step 3: Contain

Our onsite and remote teams act fast to stop the attack in its tracks. That includes isolating affected systems, removing malicious code, and putting protections in place to prevent further spread or damage.

Step 4: Remediate & Eradicate

Once contained, we work to fully eliminate the threat. This includes fixing exploited vulnerabilities, restoring systems to a secure state, and ensuring no traces of the attack remain.

Step 5: Recover

Our incident response teams help get your business back to normal. We restore access to systems, recover data, and ensure services are safe, stable, and functioning, with minimal downtime.

Step 6: Post Incident

We conduct a full review of the incident response and recovery efforts. Together we assess what happened, what worked, and what can be improved, helping you build stronger defences for the future.

Forensic analysis to drive recovery

Our process includes a thorough digital forensic analysis from step two where the output becomes a central component of business recovery. This is because understanding the attack is of critical importance:

  • Informing an initial infection date

  • The extent and spread of infection

  • Data exfiltration having an impact on regulatory positions

  • Ensuring that the attacker and any tooling or artefacts they leave behind are eradicated

It is critical that the analysis of digital evidence is carried out to an agreed plan.

Maximising early root cause discovery and legal leverage

The process is purpose-built to uncover the root cause as early as possible, which is essential to inform remediation / eradication and recovery as well as supporting a legal take-down case if this is applicable. A legal take-down means we can assist in the legal enforcement that stops the criminals from publishing the data, thus undermining the ransom notice.

Our Digital Forensic and Incident Response (DFIR) teams maintain consistent communication throughout. Dedicated Incident Managers and technical engineering leads provide updates during the Cyber Incident Response journey, utilising risk registers and working within change management processes, all from triage through to post-incident, delivering successful business recovery.

Key take aways

  • You will not be able to access your systems or data.
  • It is advised to disconnect from the internet and shut down your systems, including PCs, to prevent further infections.
  • Your Office 365 system might also be compromised, allowing the attackers to monitor your responses. Avoid communicating with individuals through your primary email or team systems.
  • Threat actors typically infiltrate your system at least 2-4 weeks before you become aware of the attack. Your data will have already been exfiltrated. If your system is encrypted, this was not an overnight event.
  • Ransom demands in the UK typically range from £500,000 to £3 million, with some sectors, like education, facing demands that exceed £5 million
  • Paying the ransom may violate financial sanctions, which is a criminal offence and could result in a custodial sentence or further financial penalties.
  • If your data is sold or published online, it puts your customers and staff at risk, potentially implicating you in a Data Protection breach.
  • You will need to submit a data takedown request to the initial location where the data was transferred.
  • Do not overwrite the encrypted data. It is crucial to determine when the infection began and where the data was sent.
  • Avoid rebuilding from the latest backup, as it is likely to be infected.

Why should I trust Zensec to do this work rather than my IT team?

A forensic analysis needs to be meticulous and a clean restore and recovery requires a wealth of experience not normally available in an in-house team who must provide a broader range of IT support skills:

Internal IT teams don’t have the necessary skill set to resolve security encryption issues themselves. 

IT teams may recover to the same position with indicators of compromise ready to do it again… which can lead to another breach.

Internal teams are pressured to restore business operations and may recover before forensic analysis even begins, potentially destroying the crime scene before completion.

We can help

Frequently asked questions

Key information when you’re under pressure.

Yes, Snatch is a highly sophisticated form of ransomware and a notable player in the broader landscape of ransomware operations. It not only encrypts data but also exfiltrates sensitive information, leveraging double extortion tactics to pressure victims into paying a ransom, typically in cryptocurrency.

What distinguishes Snatch from many other strains is its use of Safe Mode during ransomware deployment, a technique that disables most security tools and allows the encryption process to proceed with minimal resistance. This level of technical refinement places Snatch among the more advanced ransomware threats observed in recent years.

A Snatch ransomware attack typically enters a system through one of the following methods:

  • Exposed Remote Desktop Protocol (RDP) services

  • Weak or reused credentials

Once access is gained, attackers deploy a ransomware payload that is specifically designed to evade antivirus software, often by forcing the system to reboot into Safe Mode, where many defences are disabled. This technique not only facilitates encryption but can also inhibit system recovery by disabling security tools and targeting backup mechanisms.

In some cases, attackers exploit known vulnerabilities that have not yet been patched, underlining the importance of timely system maintenance.

The Infrastructure Security Agency and other cyber defence bodies recommend adopting strong preventative policies, including:

  • Educating staff on the importance of cyber security

  • Enforcing the use of strong, unique passwords

  • Implementing multi-factor authentication

  • Removing unused or outdated user accounts

  • Performing regular, secure backups

  • Applying timely updates to all software and systems

  • Configuring systems to log RDP login attempts for early detection of brute-force or unauthorised access attempts

  • Protecting administrator credentials by limiting their use and applying least-privilege principles

  • Verifying the source and behaviour of any legitimate file before executing it, as Snatch and other ransomware may disguise malicious payloads as normal files

After recovering from a Snatch incident, Zensec strongly recommends updating your business continuity plan to reflect lessons learnt from the attack and recovery process.

A ransomware attack presents the most significant threat to your business by:

  • Disabling your access to systems, which could hinder machinery operation or impede progress through your business processes.
  • Blocking access to critical data concerning suppliers, shipments, customers, orders, or steps in your business workflow.

In the event of a business interruption, identifying your position in the supply chain and sustaining operations can be challenging. If the disruption continues, maintaining business continuity becomes critical. Once systems and data are restored, addressing backlogs and establishing future operational protocols are essential.

Ransomware ranks only behind receivership in terms of its capacity to incapacitate a business.

The NCSC is the UK National Cyber Security Centre. They provide cyber security guidance and support, helping to make the UK the safest place to live and work online. They have defined a Cyber Incident Response procedure and they have approved and accredited suppliers to provide this service.

https://www.ncsc.gov.uk/

As a recognised Assured Service Provider by the National Cyber Security Centre (NCSC), Zensec provide comprehensive cyber risk management services that are designed to Protect, Detect & Mitigate cyber security threats across the UK.

Report Fraud is the UK's national reporting centre for fraud and cybercrime. Whether you have been scammed, defrauded, or experienced cybercrime in England, Wales, or Northern Ireland, Report Fraud offers a central point of contact for information on fraud and financially motivated cybercrime.

https://www.reportfraud.police.uk/https://www.actionfraud.police.uk/

Even with controls in place, recovery planning is essential. Snatch can inhibit system recovery by corrupting or encrypting backups, rendering them useless. To mitigate this, organisations should maintain offline, immutable backups and test them regularly to ensure integrity.

A robust business continuity plan must also account for ransomware operations that involve data exfiltration and the threat of exposure on a ransomware blog involving Snatch or other ransomware operators. These tactics are designed to apply additional pressure on victims, even if security software successfully detects or halts parts of the attack.

Yes. There's a possibility that some of the lost data contains "Personal Data" belonging to your customers. Safeguarding such data is a legal requirement, so it's important to consider notifying the Information Commissioner's Office (ICO) about this incident, as well as your customers. https://ico.org.uk/

Your insurer or legal counsel will provide guidance on the necessary steps and how to proceed in this matter. However, Zensec has experience collaborating with insurers and legal representatives and can offer assistance in managing these relationships during this challenging period.

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Dealing with a ransomware attack?
Our ransomware recovery service can help

Our expert team works quickly to contain the breach, recover your data, and restore your systems to full operation. We’ll guide you through every step of the recovery process and help strengthen your defences to prevent future attacks. Regain control with Zensec - trusted support when it matters most.