Arcus Media Ransomware

Under attack by ransomware or suffering a cyber breach?

Speed is critical when facing a live cyber attack. If you believe you’ve been compromised, by the Arcus Media ransomware group or another threat actor - contact us immediately.

About Arcus Media ransomware group

Emerging in early 2024, Arcus Media has rapidly gained attention as a formidable ransomware group, employing advanced encryption and extortion techniques to target organisations across multiple industries and multiple locations.

An infection with Arcus Media, like any ransomware, results in your systems being locked and your data encrypted. Victims are then presented with a ransom demand, often in cryptocurrency, to restore access and prevent stolen data from being leaked online. These threats frequently result in data leaks, exposing sensitive information and compounding the damage to affected organisations.

What we can help with:

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If your organisation has been infected with ransomware contact us immediately.

How Arcus Media operators work

First detected in early 2024, Arcus Media is a sophisticated ransomware operation known for its highly targeted attacks and ability to bypass traditional security measures. While its origins remain uncertain, cyber analysts have noted similarities between Arcus Media and previous high-profile ransomware groups, indicating it may be an evolution of an existing threat actor.

Arcus Media primarily targets Windows-based enterprise environments, leveraging phishing emails, compromised remote desktop protocol (RDP) access, and software vulnerabilities to gain initial access to victim networks. Once inside, the ransomware spreads laterally, initiating its encryption process while simultaneously exfiltrating sensitive data. The stolen data is then used as leverage, with victims pressured to pay a ransom under the threat of public exposure.

Given its advanced tactics and swift adoption of new exploitation techniques, Arcus Media poses a significant risk to organisations worldwide. Cyber security experts continue to track its activities, urging businesses to implement robust security measures to defend against this evolving ransomware threat.

We are equipped to deal with an attack from any ransomware group.

Don’t hesitate to contact us if you are under attack from a ransomware group not listed above. 

Recognising an Arcus Media attack

Arcus Media employs double extortion tactics, encrypting files while also exfiltrating sensitive business and personal data. This strategy forces victims to consider not only system recovery but also the potential fallout from having their confidential information published on dark web forums or sold to other cyber criminals.

Once deployed, the ransomware encrypts critical data, deletes shadow backups, and disables security software to hinder recovery efforts, greatly increasing the risk of permanent data loss. In some cases, Arcus Media has also been observed using distributed denial-of-service (DDoS) attacks as an additional pressure tactic.

Why you must not interfere with your ransomware environment

If you discover a physical break-in at your offices, your first instinct would be to call the police; touch nothing and let them search for clues. Then, your focus would shift to restoring business operations.

A cyber-attack requires the same approach. Your digital environment is a CRIME SCENE. It is crucial to leave the environment untouched to allow for a forensic investigation.

This is not a task for your IT team or MSP. Digital Forensic specialists are available 24/7 to assist you, just like in a physical crime.

description Sector Date Discovered Attack Date Country Screenshot
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Days: 66 Hours: 22 Minutes: 66 Seconds: 99 http://www.accflex.com With the help of experienced and qualified programmers, and distinguished w… Technology 17/09/2025 12:51 AM 16/09/2025 11:49 PM AE View' rel='' target='_self'>View
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Days06Hours23Minutes22226666Seconds22229999 ccitorrevieja.comAt CCI Torrevieja, we are proud to offer a wide range of IT services to m… Not Found 27/07/2025 10:47 PM 27/07/2025 09:40 PM ES View' rel='' target='_self'>View
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Days06Hours22222222Minutes22227777Seconds22227777 I.P. One was established in 1972. We are proud to be the first Thai company who formulate … Not Found 26/07/2025 01:14 AM 25/07/2025 11:37 PM GB View' rel='' target='_self'>View
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Days06Hours23Minutes39Secondes43 Subs Corp S.A.S. is a company in Colombia, with a head office in Barranquilla. The enterpr… Not Found 22/07/2025 01:13 AM 22/07/2025 12:46 AM View' rel='' target='_self'>View
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Days06Hours22222222Minutes55559999Seconds11115555 fongshann.com.ph e aim to be the best printing industry in the Philippines, We strive to sa… Manufacturing 18/05/2025 12:22 AM 17/05/2025 10:42 PM PH View' rel='' target='_self'>View
Days06Hours22222222Minutes55559999Seconds11115555 http://www.rdc.com.mv Road Development Corporation is a 100% state owned entity formed by a presid… Construction 18/05/2025 12:21 AM 17/05/2025 10:42 PM View' rel='' target='_self'>View
Days06Hours22222222Minutes55559999Seconds11115555 http://www.recisystems.com RECISYSTEMS as a company dedicated to the sale, repair and maintenance … Not Found 18/05/2025 12:19 AM 17/05/2025 10:43 PM IN View' rel='' target='_self'>View
Days06Hours22222222Minutes55559999Seconds11115555 grupoboulevard.com Grupo Boulevard es un grupo empresarial constituido en la zona norte de … Not Found 18/05/2025 12:18 AM 17/05/2025 10:43 PM ES View' rel='' target='_self'>View
Days06Hours22222222Minutes44448888Seconds22224545 http://www.coopertruni.com.br Cooperativa dos Transportadores Unidos Ltda – COOPERTRUNI is a… Not Found 19/03/2025 12:27 AM 18/03/2025 11:06 PM CO View' rel='' target='_self'>View
Days06Hours22222222Minutes44448888Seconds22224545 http://www.thxtransport.com THX Transport LLC is a company that operates in the Transportation ind… Transportation/Logistics 19/03/2025 12:25 AM 18/03/2025 11:06 PM View' rel='' target='_self'>View
Days06Hours22222222Minutes44448888Seconds22224545 Kao.gov.ki they have limited time to Contact Us before we Leak : Government Ministries and … Public Sector 19/03/2025 12:23 AM 18/03/2025 11:06 PM KI View' rel='' target='_self'>View
Days06Hours23Minutes33332222Seconds33336767 http://www.hyponamiru.cz Hyponamiru company is behind a comprehensive web application that signifi… Not Found 12/03/2025 03:49 AM 12/03/2025 02:10 AM CZ View' rel='' target='_self'>View
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Days06Hours22222222Minutes44449999Seconds22226767 reycotel.com Reycotel is an e-commerce website for consumer electronics products. Products … Not Found 07/03/2025 11:43 PM 07/03/2025 10:24 PM ES View' rel='' target='_self'>View
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Days00007777Hours11112222Minutes11111111Seconds33336767 http://www.falcongaming.com.auFalcon Gaming’s headquarters are located at Australia and its… Not Found 01/02/2025 01:00 AM 01/02/2025 12:59 AM AU View' rel='' target='_self'>View
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Days00007777Hours11112222Minutes11111111Seconds33336767 http://www.utilissimo.com.br Utilissimo Transportes is a company that operates in the Security Pro… Transportation/Logistics 01/02/2025 12:57 AM 01/02/2025 12:56 AM BR View' rel='' target='_self'>View
Days00007777Hours11112222Minutes11111111Seconds33336767 http://www.gattelli.it Gatelli Prefabbricati S.p.A. has been operating for many years in the civil… Construction 01/02/2025 12:56 AM 01/02/2025 12:55 AM IT View' rel='' target='_self'>View
Days00007777Hours11112222Minutes11111111Seconds33336767 http://www.technico.com.br Founded by German Wolfgang Roddewig in 1983, Technico Comercial de Equi… Not Found 01/02/2025 12:54 AM 01/02/2025 12:53 AM BR View' rel='' target='_self'>View
Days00007777Hours00001111Minutes22221111Seconds00001212 http://www.engeilha.com.brEnge Ilha Construção E Terraplenagem Ltda Me is a company that operates… Business Services 29/12/2024 06:19 PM 29/12/2024 03:58 PM BR View' rel='' target='_self'>View
Days00007777Hours00001111Minutes22221111Seconds00001212 http://www.hi-raise.comThanks to innovative technologies and high-quality modern equipment, the c… Business Services 29/12/2024 06:18 PM 29/12/2024 03:58 PM AE View' rel='' target='_self'>View
Days00007777Hours00001111Minutes22221111Seconds00001212 http://www.megaexit.comMegaexit SL was created in 1989. With the sole mission of wholesale produc… Not Found 29/12/2024 06:17 PM 29/12/2024 03:58 PM US View' rel='' target='_self'>View
Days00007777Hours00002222Minutes55553333Seconds00001212 http://www.Wosac.co.tzWosac Limited offers a wide range of products and services including electr… Not Found 29/12/2024 06:16 PM 29/12/2024 03:59 PM tz View' rel='' target='_self'>View
Days00005555Hours00001111Minutes22221111Seconds00001212 http://www.innois.ininnois is a fast growing IT company and leading provider of IT solution and s… Not Found 29/12/2024 06:15 PM 29/12/2024 03:59 PM CH View' rel='' target='_self'>View
Days00007777Hours00001111Minutes22221111Seconds00001212 meerapfel.comM. Meerapfel and currently ship to most countries around the world. MMS Belgi… Agriculture and Food Production 29/12/2024 06:14 PM 29/12/2024 04:00 PM DE View' rel='' target='_self'>View
Days00007777Hours00001111Minutes22221111Seconds00001212 http://www.iec.com.pkwww.emco.com.pkIn 1951, a very modest beginning was made by setting up a sma… Manufacturing 29/12/2024 06:13 PM 29/12/2024 04:00 PM PK View' rel='' target='_self'>View
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Days00007777Hours22221111Minutes11118888Seconds44448888 http://www.mgemal.com.brand efficiency, to guarantee constant satisfaction and peace of mind to o… Not Found 21/11/2024 07:12 PM 21/11/2024 05:00 PM US View' rel='' target='_self'>View
Days06Hours22222222Minutes55555555Seconds44448888 Symantric IT & Network Co., Ltd. was established and started its operations in 2006. W… Technology 21/11/2024 07:11 PM 21/11/2024 05:19 PM US View' rel='' target='_self'>View
Days06Hours23Minutes22223333Seconds11115555 http://www.mulyo.comThe Mulyo story began in Salatiga, Central Java, Indonesia, in 1965. At the t… Not Found 21/11/2024 12:41 AM 20/11/2024 11:30 PM ID View' rel='' target='_self'>View
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Partners Air is a company that... Transportation/Logistics 24/09/2024 10:36 AM 24/09/2024 08:35 AM CH View' rel='' target='_self'>View
Solutii.com.br Solutii Sistemas is a borderless Information... Technology 24/09/2024 10:35 AM 24/09/2024 08:40 AM BR View' rel='' target='_self'>View
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Rextech can handle all the company’s... Technology 15/09/2024 01:33 AM 14/09/2024 11:50 PM MY View' rel='' target='_self'>View
http://www.likefamilypr.comLike Family is a Puerto Rican... Healthcare 15/09/2024 01:32 AM 14/09/2024 11:50 PM PR View' rel='' target='_self'>View
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Post breach actions

  • Call a NCSC Cyber Incident Response approved supplier Some NCSC providers will fund up to 48 hours of investigation into your incident.
  • Report the incident to Report Fraud
  • Locate your business continuity plan Work out what you can do without access to your systems and data.
  • Identify your business insurance contact details
Business woman contacting a Zensec ransomware recovery service

Who are we and what experience do we have in responding to cyber incidents?

We are accredited to ISO 27001 and recognised by the UK’s National Cyber Security Centre (NCSC).

We provide comprehensive cyber risk management services, with a core focus on Digital Forensics and Incident Response (DFIR). Our capabilities are driven by a 24/7 Security Operations Centre and a dedicated in-house intelligence team that delivers timely, actionable threat reporting.

With decades of collective cyber security experience, we have the expertise to assume operational ownership of your entire IT security architecture – simplifying and strengthening cyber security across your business.

As an Assured Service Provider for Cyber Incident Response (CIR) at the Standard Level. This accreditation demonstrates our ability to deliver high-assurance, effective support in response to a wide range of cyber threats.

Your NCSC-approved supplier is a specialist crime scene investigator who will:

  1. Isolate and preserve your environment for forensic investigation.
  2.  Identify where the data has been duplicated and issue a legal takedown order.
  3. Identify your data, application and systems restore points. These might be at different points in time and will need to be carefully restored and reconstructed in a pristine environment.
  4.  Liaise with your business insurance company and if needed, with the Police.
  5. Advise you on notifying your customers of your situation.
  6. Rebuild your systems, restore your data and get you back to full operation. Note: This process can take between 2 weeks – 2 months.

 

Working with us

Our response process

Our team are ransomware recovery specialists with a proven, streamlined approach to resolving incidents quickly and effectively.

Step 1: Triage

We deploy our incident response team the same day. From the first call, we begin onboarding, introduce key stakeholders, set communication schedules, and start gathering critical information to guide the response.

Step 2: Investigation

DFIR (Digital Forensic Incident Response) teams investigate breaches to identify vulnerabilities, attack vectors, and system impacts from ransomware such as Data Loss (PII). We deliver clear forensic insights to guide mitigation.

Step 3: Contain

Our onsite and remote teams act fast to stop the attack in its tracks. That includes isolating affected systems, removing malicious code, and putting protections in place to prevent further spread or damage.

Step 4: Remediate & Eradicate

Once contained, we work to fully eliminate the threat. This includes fixing exploited vulnerabilities, restoring systems to a secure state, and ensuring no traces of the attack remain.

Step 5: Recover

Our incident response teams help get your business back to normal. We restore access to systems, recover data, and ensure services are safe, stable, and functioning, with minimal downtime.

Step 6: Post Incident

We conduct a full review of the incident response and recovery efforts. Together we assess what happened, what worked, and what can be improved, helping you build stronger defences for the future.

Forensic analysis to drive recovery

Our process includes a thorough digital forensic analysis from step two where the output becomes a central component of business recovery. This is because understanding the attack is of critical importance:

  • Informing an initial infection date

  • The extent and spread of infection

  • Data exfiltration having an impact on regulatory positions

  • Ensuring that the attacker and any tooling or artefacts they leave behind are eradicated

It is critical that the analysis of digital evidence is carried out to an agreed plan.

Maximising early root cause discovery and legal leverage

The process is purpose-built to uncover the root cause as early as possible, which is essential to inform remediation / eradication and recovery as well as supporting a legal take-down case if this is applicable. A legal take-down means we can assist in the legal enforcement that stops the criminals from publishing the data, thus undermining the ransom notice.

Our Digital Forensic and Incident Response (DFIR) teams maintain consistent communication throughout. Dedicated Incident Managers and technical engineering leads provide updates during the Cyber Incident Response journey, utilising risk registers and working within change management processes, all from triage through to post-incident, delivering successful business recovery.

Key take aways

  • You will not be able to access your systems or data.
  • It is advised to disconnect from the internet and shut down your systems, including PCs, to prevent further infections.
  • Your Office 365 system might also be compromised, allowing the attackers to monitor your responses. Avoid communicating with individuals through your primary email or team systems.
  • Threat actors typically infiltrate your system at least 2-4 weeks before you become aware of the attack. Your data will have already been exfiltrated. If your system is encrypted, this was not an overnight event.
  • Ransom demands in the UK typically range from £500,000 to £3 million, with some sectors, like education, facing demands that exceed £5 million
  • Paying the ransom may violate financial sanctions, which is a criminal offence and could result in a custodial sentence or further financial penalties.
  • If your data is sold or published online, it puts your customers and staff at risk, potentially implicating you in a Data Protection breach.
  • You will need to submit a data takedown request to the initial location where the data was transferred.
  • Do not overwrite the encrypted data. It is crucial to determine when the infection began and where the data was sent.
  • Avoid rebuilding from the latest backup, as it is likely to be infected.

Why should I trust Zensec to do this work rather than my IT team?

A forensic analysis needs to be meticulous and a clean restore and recovery requires a wealth of experience not normally available in an in-house team who must provide a broader range of IT support skills:

Internal IT teams don’t have the necessary skill set to resolve security encryption issues themselves. 

IT teams may recover to the same position with indicators of compromise ready to do it again… which can lead to another breach.

Internal teams are pressured to restore business operations and may recover before forensic analysis even begins, potentially destroying the crime scene before completion.

We can help

Frequently asked questions

Key information when you’re under pressure.

Yes, Arcus Media is a ransomware group operating under a Ransomware-as-a-Service (RaaS) model. This setup allows affiliates to deploy Arcus Media’s ransomware tools in exchange for a share of the ransom payments. The group communicates with its affiliates over encrypted channels and has claimed multiple victims across various sectors. Once deployed, the ransomware often disables system recovery features and executes system commands to escalate privileges and gain broader access.

Arcus Media typically uses a double extortion strategy, where not only is data encrypted, but exfiltrated data is also threatened with public exposure to increase pressure on the victim to pay the ransom.

The Arcus Media ransomware entered your system through one of several possible vectors:

  • Phishing Emails

  • Software Vulnerabilities

  • Malicious Downloads

These methods are commonly used by threat actors exploiting vulnerabilities in outdated systems or user behavior.

We recommend you adopt the following policies to strengthen your security posture:

  • Educate your staff on the importance of cyber security

  • Use strong passwords

  • Enable multi-factor authentication

  • Remove old or inactive user accounts

  • Perform regular data backups

  • Deploy timely updates to software and systems

Failure to take these measures can result in significant compliance implications, especially where exfiltrated data may involve regulated or sensitive information. Prompt compliance with security best practices and legal obligations can reduce exposure and improve your response posture.

After recovering from Arcus Media, Zensec recommends that you update your business continuity plan to account for lessons learned during this attack and recovery.

Facing genuine pressure, there's a crucial decision to make - one that could rescue your organisation from weeks of operational standstill, reputation damage, and client data loss. Yet, the probability of a favourable outcome remains slim, emphasising the importance of engaging a specialised ransomware incident response team. They are your most viable recourse for navigating a ransomware incident.

The NCSC have documented the deliberations for paying ransomware: https://www.ncsc.gov.uk/ransomware/home

Important Reminder: It is a criminal offense to pay money to people who are subject to financial sanctions. The list of who is subject to financial sanctions is constantly changing.

The latest iteration can be found here: https://www.gov.uk/government/publications/financial-sanctions-consolidated-list-of-targets

A ransomware attack presents the most significant threat to your business by:

  • Disabling your access to systems, which could hinder machinery operation or impede progress through your business processes.
  • Blocking access to critical data concerning suppliers, shipments, customers, orders, or steps in your business workflow.

In the event of a business interruption, identifying your position in the supply chain and sustaining operations can be challenging. If the disruption continues, maintaining business continuity becomes critical. Once systems and data are restored, addressing backlogs and establishing future operational protocols are essential.

Ransomware ranks only behind receivership in terms of its capacity to incapacitate a business.

The NCSC is the UK National Cyber Security Centre. They provide cyber security guidance and support, helping to make the UK the safest place to live and work online. They have defined a Cyber Incident Response procedure and they have approved and accredited suppliers to provide this service.

https://www.ncsc.gov.uk/

As a recognised Assured Service Provider by the National Cyber Security Centre (NCSC), Zensec provide comprehensive cyber risk management services that are designed to Protect, Detect & Mitigate cyber security threats across the UK.

Report Fraud is the UK's national reporting centre for fraud and cybercrime. Whether you have been scammed, defrauded, or experienced cybercrime in England, Wales, or Northern Ireland, Report Fraud offers a central point of contact for information on fraud and financially motivated cybercrime.

https://www.reportfraud.police.uk/https://www.actionfraud.police.uk/

Selective encryption is a ransomware technique where only specific files or parts of files are successfully encrypted to speed up the attack and reduce the chance of detection. Despite targeting only portions of data, this method often terminates business critical processes and compromises sensitive customer information, causing enough disruption to pressure victims into paying a ransom.

Dealing with a ransomware attack?
Our ransomware recovery service can help

Our expert team works quickly to contain the breach, recover your data, and restore your systems to full operation. We’ll guide you through every step of the recovery process and help strengthen your defences to prevent future attacks. Regain control with Zensec - trusted support when it matters most.